#Gettimeback to the executives of global leading companies..

Sherpany`s mission is to give back time by turning formal meetings from time-wasters into value-creators. Our team is building a mobile and web based platform that allows effective choice making by digitally transforming meetings and decision making processes. In cutting administrative, organizational and repetitive work Sherpany`s platform is actively sparing resources like paper, shipping and transportation. Our headquarter is located in Zurich and we have offices in Lisbon, Berlin, Paris, Milan and Wroclaw.

Your mission - Bring a smile to our customers face :-)

As a member of our Support Team in Lisbon, you will help our customers around Europe to find solutions in their daily use of “Sherpany”. You’ll help new and current clients and their teams through swift troubleshooting and correspondence. With your support you’ll ensure that their use of “Sherpany” solution is a flawless experience and you will illustrate how the product has the ability to set them free to do great work and to #gettimeback. In our office in Lisbon, you will have the opportunity to closely interact with a multinational and talented team, learn how to become a master of your craft and embrace your job responsibilities, which include:

  • Provide high quality support in response to customer inquiries, concerns, and requests about our software
  • Ensure that you and your teammates provide an excellent service in several languages
  • Communicate with our premium customers by using our ticketing tool, chat and phone
  • Work side-by-side with our customers or 2nd level support to provide efficient solutions to challenging problems
  • Gather customers information, evaluate and analyze the recurring symptoms in order to find sustainable solutions
  • Be proactive by scheduling follow ups with customers where necessary and record support cases by using our tools

What we'll love about you:

  • You are fluent (oral & written) in ItalianEnglish, French & German is a big plus
  • You have 2+ years’ experience in a similar position; supporting end users
  • When talking to clients you excel through your outstanding communication skills and high service- and solution-orientation
  • Customers, colleagues and superiors can count on you because you are a trustworthy, result-driven and reliable person

What you`ll love about us:


90 people that share the same values, work in a young and ambitious company that has been teasing limits from day one; Sherpany. 30 women and 60 men, working in development, sales, customer success, operations, product marketing and management from over 8 countries that speak more than 13 languages (not counting all the programming languages). 

  • Flexible working-hours and home-office possibility
  • Take part our company-wide retreats
  • Work within a collegial work environment with flat hierarchy, where your ideas and initiatives are highly welcome
  • A feeling of impact and responsibility, with direct feedback from the team and customers

Our Core Values:

Appreciative 

We value respect and listen to each other. We praise each other for good work and share success. But being appreciative also means challenging one another and interacting in an open, honest and constructive manner.

Appreciative over direct: Better results are achieved by being thoughtfully respectful than by being concisely direct.

Service-oriented 

We plan ahead to ensure we can tackle problems and capitalise on opportunities at an early stage. We work hand in hand with each other and contribute proactively to the success of projects. We work in a precise manner and meet our deadlines.

Service-oriented over efficient: Better results are achieved by working as a team rather than maximising the own efficiently by executing all tasks isolated.

Curious 

We never cease to learn and are always open to new developments.This also means we are not afraid of making mistakes. We ask the right questions to deepen our understanding. We are prepared to take risks, adopt new ways of thinking and incorporate new approaches.

Curious over established: Better results are achieved by trying new ways rather than keeping and established way going for no reason.

Result-driven 

We measure our performance on the basis of our results, which we are committed to achieving. We strive relentlessly to make progress and have high-quality standards. We demonstrate a great sense of responsibility to achieve our objectives.

Result-driven over deliberation: Better results are achieved by getting things done rather than deliberating endlessly.

Trustworthy 

We can rely on each and every one of us. We are consistent in our approach. We keep our promises, communicate proactively, do not withhold information and are always committed to the task at hand. We are also strong enough to admit our weaknesses to ultimately earn trust.